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A one-time journey where newly added audience members can start any time

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Posted on by 35

I have an issue with realtime journeys that start with a segment. I am using the "A one-time journey where newly added audience members can start any time" setting, but it doesn't work as expected.

I tried to use a dynamic segment (tried outbound and realtime) to start a realtime journey. The journey works for all the contacts that are already in the segment when activating. However, it doesn't trigger for new added contacts.

How can I create a RT journey that triggers for new added segment members in a dynamic segment?

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: A one-time journey where newly added audience members can start any time

    Hi luethilu,

    Could you give me an overview of how your journey was designed?

    It looks like the frequency was designed to be repeating rather than ongoing:

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-tile-reference

    I think it's more like a bug, and I suggest you raise a support ticket:

    https://admin.powerplatform.microsoft.com/support

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