Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Renewing a contract gi...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Renewing a contract gives an Error

(0) ShareShare
ReportReport
Posted on by nickmangioros 470

CRM 2016 v8.2   

On-Premise

pastedimage1587669899308v1.png

Error message:

<s:Envelope xmlns:s="">schemas.xmlsoap.org/.../faultcode><faultstring xmlns:xml="">www.w3.org/.../namespace" xml:lang="en-US">An inactive customer cannot be set as the parent of an object.</faultstring><detail><OrganizationServiceFault xmlns="">schemas.microsoft.com/.../ErrorCode><ErrorDetails /><Message>An inactive customer cannot be set as the parent of an object.</Message><Timestamp>2020-04-23T18:19:47.3820256Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault><ActivityId>89dc7b5d-ba36-40c2-95d6-5cb98cf90f94</ActivityId><ErrorCode>-2147220201</ErrorCode><ErrorDetails /><Message>An inactive customer cannot be set as the parent of an object.</Message><Timestamp>2020-04-23T18:19:47.3820256Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><OriginalException xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /></InnerFault><OriginalException xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Renewing a contract gives an Error

    Hi partner,

    I'm glad to hear that you've resolved your problem.

    If my answer helped you, please mark my answer as verified.

    Regards,

    Leo

  • Suggested answer
    nickmangioros Profile Picture
    nickmangioros 470 on at
    RE: Renewing a contract gives an Error

    Thanks for your quick response,

    It was a deactivated contact causing the problem.

    Thanks

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: Renewing a contract gives an Error

    Hi partner,

    According to your error message, please check the Customer field has an active user or contact value.

    pastedimage1587691227187v2.png

    pastedimage1587691206742v1.png

    If the issue still exits, please disable all the plug-ins, workflows and business rules in contract and try again.

    Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 51 Most Valuable Professional

#2
Ramesh Kumar Profile Picture

Ramesh Kumar 42

#3
David Shaw_UK Profile Picture

David Shaw_UK 27

Last month Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans