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CRM 2016 v8.2
On-Premise
Error message:
<s:Envelope xmlns:s="">schemas.xmlsoap.org/.../faultcode><faultstring xmlns:xml="">www.w3.org/.../namespace" xml:lang="en-US">An inactive customer cannot be set as the parent of an object.</faultstring><detail><OrganizationServiceFault xmlns="">schemas.microsoft.com/.../ErrorCode><ErrorDetails /><Message>An inactive customer cannot be set as the parent of an object.</Message><Timestamp>2020-04-23T18:19:47.3820256Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault><ActivityId>89dc7b5d-ba36-40c2-95d6-5cb98cf90f94</ActivityId><ErrorCode>-2147220201</ErrorCode><ErrorDetails /><Message>An inactive customer cannot be set as the parent of an object.</Message><Timestamp>2020-04-23T18:19:47.3820256Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><OriginalException xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /></InnerFault><OriginalException xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="">www.w3.org/.../XMLSchema-instance" i:nil="true" /></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>
Hi partner,
According to your error message, please check the Customer field has an active user or contact value.
If the issue still exits, please disable all the plug-ins, workflows and business rules in contract and try again.
Regards,
Leo
Thanks for your quick response,
It was a deactivated contact causing the problem.
Thanks
I'm glad to hear that you've resolved your problem.
If my answer helped you, please mark my answer as verified.
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