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Dynamics 365 Community / Forums / Customer Service forum / What are different way...
Customer Service forum

What are different ways to create knowledge articles?

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Posted on by raki 249

Do we need use customer service module to create Knowledge articles? or are there any different ways to create knowledge articles?

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  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,032 Moderator on at

    Hi raki,

    This article will teach you how to create and manage knowledge articles.

  • Verified answer
    LeoAlt Profile Picture
    LeoAlt 16,341 Moderator on at

    Hi raki,

    In Version 9.1, Dynamics 365 only allows users create knowledge articles by Customer Service Hub like the picture below.

    community165.png

    If you want to add&edit knowledge articles, please make sure that you have the Customer Service Hub solution and Writing permissions of knowledge articles entity.

    community165.png

    Hope it helps.

    Best Regards,

    Leo

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