You’re offline. This is a read only version of the page.
245
Do we need use customer service module to create Knowledge articles? or are there any different ways to create knowledge articles?
Hi raki,
In Version 9.1, Dynamics 365 only allows users create knowledge articles by Customer Service Hub like the picture below.
If you want to add&edit knowledge articles, please make sure that you have the Customer Service Hub solution and Writing permissions of knowledge articles entity.
Hope it helps.
Best Regards,
Leo
Hi raki,
This article will teach you how to create and manage knowledge articles.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (