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When users send email responses to customer queries their personal email address is displayed in the From field. How do we default this From field ?
You can ask users to change from to default user.
Or you have to write java script as suggested by Ravi but it will be apply to all emails.
Hi Kranthi,
Surely there is a code free solution to this ? Can we do same using a workflow ?
Thanks,
Shelley
Hi,
You can try witting some JavaScript to auto populate the queue in the from field. If you are using s user (not queue then you also need to consider the security permissions).
You can refer below links for more details-
community.dynamics.com/.../128020
community.dynamics.com/.../173189
community.dynamics.com/.../274673
Hope this helps
Hi,
If you want the user team mail id to be 'From' rather than his personal email address, then write a 'pre-operation' plugin on Email entity where we can retrieve the Team of the context user and set the 'From' field.
The above will be in effect in Save/Send of email.
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