web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Unanswered

Inspection Service Task counted but not visible in mobile Work Order

(0) ShareShare
ReportReport
Posted on by

Title: Inspection Service Task counted and exported to Excel but not visible in Work Order Tasks view (Field Service Mobile)

I'm testing Dynamics 365 Field Service inspections in a fresh new environment and am seeing what appears to be a UI/display issue.

Environment

  • Field Service Mobile (iPhone): 13.26041.13

  • Dataverse version: 9.2.26023.151

Setup

  • Created an Inspection Template.

  • Created an Inspection Service Task Type and linked it to the Inspection Template.

  • Created a Work Order.

  • Added a Service Task to the Work Order using the Inspection Service Task Type.

  • Created and assigned a Booking.

  • Changed both Booking and Work Order status to In Progress.

  • Logged into the Field Service mobile app using the same user assigned to the Booking.

Observed behavior

  • The Work Order is visible in the Field Service mobile app.

  • The Tasks tab is empty.

  • However, the Work Order header shows "0 of 1 completed", indicating that the Service Task exists.

  • In the web application, the Service Task is visible and can be opened.

  • If I use Export to Excel from the Service Tasks grid, the export contains the expected Service Task record.

  • This confirms that the record exists and is associated with the Work Order correctly.

  • The grid itself appears empty even though the record is present and exportable.

Additional observation

  • If I open the same environment through the Power Apps mobile/web experience, the Service Task is visible as expected.

  • The issue only occurs in the Field Service mobile experience where the Tasks section remains empty.

Has anyone encountered a situation where:

  • Service Tasks are counted by the Work Order,

  • exported correctly to Excel,

  • visible through Power Apps,

  • but not displayed in the Field Service mobile Tasks view?

Any suggestions on specific views, filters, mobile forms, or known issues I should investigate?

 

Screenshot 2026-06-03 133851.png
27a4d5c0-56bc-4812-aec6-cef0b56b0b8b.png
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 51 Super User 2026 Season 1

#2
Nagaraju_Matta Profile Picture

Nagaraju_Matta 50

#3
James White Profile Picture

James White 21

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans