Hi,
We are sending different emails using marketing emails, but in the insights part the unsubscribes number always is 0 and we are sure that we have unsubscribed contacts
Is necessary to change something in the configuration to sum unsubscribed contacts? Anybody has information about that o a similar situation?
Thank you in advance.
Hi I am experiencing the same issue where I sent an email out and unsubscribed form it but the report is showing 0 unsubscribes. Did you ever find a solution to this?
Hi,
Yes we are sure, that we have contacts unsubscribed from the email.
Best Regards
Hi 2fe41e8e-7edb-44b0-9e65-1ffb4432a999 and Adele B,
I'd like to confirm if you are sure that the unsubscribed contacts unsubscribed from this email by clicking the unsubscribe link in it.
Here in the insights tab of the email only tracks the contacts' interactions with the email.
Following! We see the same issue. The contact is actually unsubscribed in the back-end, but the report always says 0.
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