Unsubscribed not registered

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Posted on by 2fe41e8e-7edb-44b0-...

Hi,

We are sending different emails using marketing emails, but in the insights part the unsubscribes number always is 0 and we are sure that we have unsubscribed contacts

Is necessary to change something in the configuration to sum unsubscribed contacts? Anybody has information about that o a similar situation?

Thank you in advance.

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Community Member Microsoft Employee on at

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RE: Unsubscribed not registered

Hi I am experiencing the same issue where I sent an email out and unsubscribed form it but the report is showing 0 unsubscribes. Did you ever find a solution to this?
Gemma2020 146 on at

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RE: Unsubscribed not registered

Hello,

were there any updates with this? It's not really ideal to have to create a segment for every individual email that goes out in order to see the bulk unsubscribes.

Thanks

Gemma
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Nya 29,054 on at

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RE: Unsubscribed not registered

Hi,

Please try to create a segment to filter out the contacts who have unsubscribed from the email and check if the contacts can be listed normally.

The segment is something like:
2fe41e8e-7edb-44b0-... on at

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RE: Unsubscribed not registered

Hi,

Yes we are sure, that we have contacts unsubscribed from the email.

Best Regards
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Nya 29,054 on at

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RE: Unsubscribed not registered

Hi 2fe41e8e-7edb-44b0-9e65-1ffb4432a999 and Adele B,

I'd like to confirm if you are sure that the unsubscribed contacts unsubscribed from this email by clicking the unsubscribe link in it.

Here in the insights tab of the email only tracks the contacts' interactions with the email.
Community Member Microsoft Employee on at

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RE: Unsubscribed not registered

Following! We see the same issue. The contact is actually unsubscribed in the back-end, but the report always says 0.