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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Purchasing Dynamics 36...
Customer experience | Sales, Customer Insights,...
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Purchasing Dynamics 365 for Marketing user license

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Posted on by ZoltanSzabo1980 20

According to Microsoft documentation, it is possible to grant access to users without Dynamics 365 or PowerApps license:

https://docs.microsoft.com/en-us/dynamics365/marketing/admin-users-licenses-roles#grant-access-to-users-without-a-dynamics-365-license

However, I am having a trouble purchasing this free license through the Admin Center > Billing > Purchase a license menu. When searching for 'marketing' in the search box, I cannot find Dynamics 365 for Marketing User license in the search results.

My customer has an active Dynamics 365 Marketing Attach subscription, Marketing instance is properly configured and working. What did I wrong?

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  • Suggested answer
    Shaina Profile Picture
    Shaina Microsoft Employee on at

    Hi Zoltan, 

    When I go to admin.microsoft.com as a Global admin -->Billing-->Purchase services and search for Marketing, I get the Dynamics 365 Marketing user license in the results. 

    pastedimage1598432348763v1.png

    -You could try checking if it is listed under the Dynamics 365 license category 

    pastedimage1598432446480v2.png

    pastedimage1598432473578v3.png

    In case you don't find it, you could open a Service Request with Microsoft Support regarding this issue. 

    Regards,

    Shaina

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