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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Lead score Entity reco...
Customer Insights - Journeys forum

Lead score Entity records not visible

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Posted on by SharonP 105

Hello,

I have created a lead score model which reflects the lead score on the lead entity record.

pastedimage1564754721540v1.png

However when I try to open the lead score record "The requested record was not found or you do not have sufficient permissions to view it." error is shown.

Note: I have logged in with administrator rights.

pastedimage1564755277185v2.png

Also, I advance find no records are shown.

pastedimage1564755929660v3.png

If the lead score is visible on the lead entity why in the advance find no record is shown?

If anyone has a solution to this, kindly let me know. Your help would be much appreciated :)

Categories:
Lead Management and LinkedIn
  • Suggested answer
    Ghufran Profile Picture
    Ghufran 225 on at
    RE: Lead score Entity records not visible

    Hello Sharon,

    Thanks for the question. Currently Lead Scores are not stored in CRM. these are computed and stored in Marketing Services within Azure. we do surface these at runtime within the Lead entity.

    Having said this, we are working to release soon the capability to also store lead scores on the CRM within the lead entity per model . once released, it will be possible to query it within CRM and read them for developing custom workflows. stay tuned to upcoming Dynamics 365 for Marketing monthly version updates in near future.

    Regards,

    Ghufran

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Lead score Entity records not visible

    Hi Partner,

    I met same issue as you.

    Currently my workaround is below:

    Execute following script to sum data from lead score sub grid, and populate a custom lead score field with sum up value.

    var rows = Xrm.Page.getControl("Lead_Scores_Subgrid").getGrid().getRows();
    rows.forEach(function (row, i) {
      var perScore = row.getData().getEntity().attributes.get("msdyncrm_score").getValue();
    });

    I suggest you could open an escalate ticket for support.

    Regards,

    Clofly

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