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Customer Insights - Journeys forum

Phone Number required in Marketing form ? Why ?

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Posted on by Community member 10
Hi All,
I have created a simple form to subscribe a newsletter. I can not create a form that does not contain a Phone number... Why? 
I have also forms in Outbound Marketing which do not require a phone number field. 
I could not find any documentation to this. 

Categories:
Consent and Compliance
Marketing Pages Forms and Surveys
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  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 417 on at
    Phone Number required in Marketing form ? Why ?
    Hi community member, 
     
    when you add a checkbox for purposes or topics (Ich stimme zu...) it is connected to a compliance profile. And if, in this compliance profile or the purpose, you have configured the text message consent as well, you need a phone number in these forms. 
     
    So you need to uncheck the Text checkbox as following.
     
    You can check it in the Ich stimme zu.. checkbox here:
     
    Or in the preference center form here:
     
     
    Hope this helps :)

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