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Case Closure Notification for Cases with Open Activities

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Posted on by AZWildcat1290

47

We are trying to allow cases to be closed in our system even if there are open activities? Is this possible? If so how can we accomplish this?

Thank you!

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Leah Ju Microsoft Employee on at

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Case Closure Notification for Cases with Open Activities

Hi,

Unfortunately, we can't turn off this notification.

And we can't close cases with open activities, which i by-design.
AZWildcat1290 47 on at

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Case Closure Notification for Cases with Open Activities

Hi Leah,

Do you know if it’s possible to disable that notification? We need the ability to allow users to close cases with active time entries (custom

activity entity) on them as those go through an approval process after the case is closed and we don’t want them getting cancelled or completed until the approval process has occurred.

Thanks!
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Leah Ju Microsoft Employee on at

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Case Closure Notification for Cases with Open Activities

Hi，

When you try to close one case with open activities, the following dialog will be shown:

https://learn.microsoft.com/en-us/dynamics365/customer-service/use/customer-service-hub-user-guide-resolve-cancel-reassign-a-case?tabs=lagacycaseresolutiondialog#resolve-a-case

If you need click 'confirm' button, then the case will be closed and the related open activity will also be close automatically.

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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