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I want my Safe Pay file to include EFT payments and it does. We use check numbers as EFT numbers. Issue is that the SafePile file is appending those with an extra (EFT) in the file. So check number 123456 comes out in the source file as 123456 (EFT). The bank does not want that. How do we make it stop doing this? Even does it when we use the EFT00000000001 type of numbering and not use the same check numbers.
Hi Robyn,
I was not able to recreate this happening on a vanilla install of Dynamics GP. And I can't even think of any functionality that would do this, as the check number is updated in the SQL table and our safepay file pulls directly from the SQL table.
I would ask:
1. Are you using safepay in Dynamics GP, or a 3rd party product for safepay?
2. If you try this on another Dynamics GP installation (not reading from the same shared drive), do you get the same behavior?
3. If you create a brand new configurator file, does the same thing happen?
Otherwise, I would encourage you to open a support case for further assistance where an engineer can help you to dig into it. Export and attach your configurator file.
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