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Dynamics 365 Community / Forums / Dynamics 365 general forum / 500 error server not r...
Dynamics 365 general forum

500 error server not responding

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Posted on by Community Member

When am opening d 365 am getting this error pls help

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  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    Could you please share more details about the error? I assume you are using On-Prem CRM? 

    If you have access to the server, you could try restarting all the crm services and also doing an IIS reset

    ScreenClip-_5B00_464_5D00_.png

    If the error still persists, I would check the IIS log, Event Viewer and CRM trace files to get the actual error detail. 

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi Gavti,

    Please provide more information about your problem like instance version, error log and screen shots because there are many reasons that may cause 500 error :-).

    If you are using on-premise instance, you should go to the server and enable the tracing and trigger this issue again and then you will be able to find the trace log under : C\Program file\microsoft dynamics crm\trace.

    You could also use tools to get the error log:https://crmdiagtool2011.codeplex.com/

    Hope it helps.

    Best Regards,

    Leo

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