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Hello,
When receiving emails in a queue i have experienced an error with the To and From field.
If the sender is currently a Lead (not a contact) the from field is not linked to the lead, its greyed out and not linkable. In addition the activity is not showing up in the Timeline of the lead.
This is also the case for the TO field which is now the receiving queue, its greyed out and not clickable.
However, in the Web interface everything is working, the email showing up in the timeline and the links are clickable.
I have not found any post or articles addressing these cases, and was wondering if there are anyone else having experienced this, or that might have any workarounds to the problem?
They do mention
"Unable to resolve the email address of a contact for received email." in the bug list you mention, but not leads, or queues.
And as far as i can see for both leads and queues is that they get resolved, its just the link that is broken.
You may want to go over the "read me" link below. It does list out many "known" issues with the unified interface.
I found some of the issues you mentioned above - like the from / to on an email not resolving, issue with convert to case may have some relation to the known issues in v9.0+
docs.microsoft.com/.../readme-9
Hope this helps.
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André Arnaud de Cal...
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