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Dynamics 365 Community / Forums / Dynamics 365 general forum / Adding Social Profiles...
Dynamics 365 general forum

Adding Social Profiles to Social engagement

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Posted on by Varsha Naithani 225

I am working with Social engagement. I have added my Facebook profile to social engagement. It is showing that the profile is added but i am not able to get the data in the Social engagement dashboard. I am new to this social engagement topic. Has anyone worked with this ? Please share your knowledge about social engagement. 

I have the same question (0)
  • Suggested answer
    HamletDRC Profile Picture
    HamletDRC on at

    Did you add a Facebook User or Facebook Page profile? 

    Are you looking for public messages or private messages? 

    To setup Facebook public post acquisition... 

    * go to Settings -> Social Profiles

    * Click Add Profile then "Facebook Acquisition"

    * Follow the steps and save the profile. 

    * go to Search -> Summary

    * Click Add Search Topic then add a "Facebook Page" rule

    Acquisition should start shortly after saving the rule. 

  • Varsha Naithani Profile Picture
    Varsha Naithani 225 on at

    I m trying to get public posts from Facebook. have added a Facebook User Profile. when i am trying to add "Facebook Acquisition" it is redirecting me to the same page again and again.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Perhaps start with the Social Engagement documentation on setting up search topics:

    docs.microsoft.com/.../set-up-searches

  • Community Member Profile Picture
    Community Member on at

    I am unable to add facebook profile in MS Social. When it opens pop up for facebook login, after entering credentials it shows the blank screen and doesn't add the profile. Can anyone help?

  • HamletDRC Profile Picture
    HamletDRC on at

    @hamid - does your facebook profile manage pages or is it just a user account?

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