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Customer experience | Sales, Customer Insights,...
Suggested Answer

Purchase Record Timeout

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Posted on by 230

Is there a setting for the paid registration process timeout limit?

I'm using a custom payment portal.  Upon payment approval I need to finalize the purchase.  How much time do I have to complete the transaction before the purchase record is removed?

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    You can enable session time out functionality in Portal by creating below two site-settings:

    Name : Authentication/ApplicationCookie/ExpireTimeSpan
    Value : Whatever idle time you want to specify (format is in HH:MM:SS). Let say for 60 seconds 00:01:00
    Description: Idle time of Portal

    Name : Authentication/ApplicationCookie/LoginPath
    Value : /SignIn
    Description: After session timeout where user will redirected to. You can create your custom webpage also and can show custom message for session timeout.

  • semosby Profile Picture
    230 on at

    Thanks Nya.  I'm not concerned about the portal session timeout.  During the Marketing Event Portal registration process a temporary Purchase record is created.  This record stays around until the registration is finalized.  If not finalized after a certain amount of time, the purchase record is removed.   The only way to access this record is through portal actions.  I have a custom payment process set-up so I need to set the time out to coincide with the automatic removal of the temporary purchase record.  Again, this is in regards to the Marketing Event Portal Payment Process.

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