deleted email is still available in dynamics 365

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We have a dynamics 365 subscription in which email is synchronize from Microsoft exchange online. When any new email along attachment is coming in exchange online it will automatically converted in to a service request and when i delete this particular email. Email is still available in dynamics 365 as a service request and the attachment is still there and I am able to download it. Can someone help and explain me how does this happen?

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BusyIntelligence 562 on at

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Hi, deleting the mail from Exchange does NOT delete the mailrecord from D365, by design. The mail is imported in the D365 database.

Kind regards,

Maurits

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