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Customer Service forum

deleted email is still available in dynamics 365

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Posted on by Microsoft Employee

We have a dynamics 365 subscription in which email is synchronize from Microsoft exchange online. When any new email along attachment is coming in exchange online it will automatically converted in to a service request and when i delete this particular email. Email is still available in dynamics 365 as a service request and the attachment is still there and I am able to download it. Can someone help and explain me how does this happen?

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  • BusyIntelligence Profile Picture
    BusyIntelligence 560 on at
    RE: deleted email is still available in dynamics 365

    Hi, deleting the mail from Exchange does NOT delete the mailrecord from D365, by design. The mail is imported in the D365 database.

    Kind regards,

    Maurits

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