Case resolution - custom button

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Posted on by CSD365

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Hi,

I know that Case resolution entity cannot be customized, so regarding to my customer requirement, I have created a new button (by Ribbon Workbench), which runs workflow, which resolve the case.

My customer enviroment is multilanguage, I have translated button labels to each of installed language, but I have got problem with confirmation message. How can I translate it to another languages?

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a33ik 84,323 Most Valuable Professional on at

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RE: Case resolution - custom button

The right answer for this particular case - don't use "Smart Buttons" but write own code that will show this or that message depending on user's language.

In your scenario you can use new resx webresources - bettercrm.blog/.../multi-language-javascript-messages-in-dynamics-365-9-0-using-resx-files
CSD365 125 on at

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RE: Case resolution - custom button

Hi,

I know how to pass userLcid parameter, but how display the message for proper language? Where should I validate it?
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Mahadeo Matre 17,021 on at

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RE: Case resolution - custom button

Hi, you can pass OrgLcid or UserLcid crm parameters to your custom button command action / javascript, and based on org LcId / UserLcid (language) you need to display different messages to user in their language.

you cannot translate message to another language but you can display message.

hope this will help..
a33ik 84,323 Most Valuable Professional on at

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RE: Case resolution - custom button

Hello,

I'm not sure what do you mean with "Confirmation Message"? Can you give a screenshot and what exactly is not localizable?