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Customer experience | Sales, Customer Insights,...
Suggested Answer

Email Templates disappeared

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Posted on by 5

G'day,

Previously there are so many email templates to choose from (1st img). But after I update the D365 Marketing solution, only 5 left(2nd img). Please advice if you know what is the potential step I missed or it is D365 no longer provide these email template.

Many thanks.

image_2D00_1.pngnow.png

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi,

    Please chick the "filter" button to check if the filter option "Label" is set as "Layout enabled".

    If yes, reset the filter.

    pastedimage1646707797893v1.png

  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi,

    I reproduced the issue with the following version.

    pastedimage1647854243523v1.png

    It is recommended to raise a support ticket for further help.

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