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Email Templates disappeared

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Posted on by 5

G'day,

Previously there are so many email templates to choose from (1st img). But after I update the D365 Marketing solution, only 5 left(2nd img). Please advice if you know what is the potential step I missed or it is D365 no longer provide these email template.

Many thanks.

image_2D00_1.pngnow.png

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Email Templates disappeared

    Hi,

    I reproduced the issue with the following version.

    pastedimage1647854243523v1.png

    It is recommended to raise a support ticket for further help.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Email Templates disappeared

    Hi,

    Please chick the "filter" button to check if the filter option "Label" is set as "Layout enabled".

    If yes, reset the filter.

    pastedimage1646707797893v1.png

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