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Customer experience | Sales, Customer Insights,...
Answered

Error while Importing Quotes

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Posted on by 97

I am importing Quotes in Dynamics 365 CRM but I am facing Unknow errors.

Can I import Quotes to Dyamics 365 CRM like any other entitties or it is impossible to do this?

7411.MicrosoftTeams_2D00_image-_2800_1_2900_.png

I have the same question (0)
  • Suggested answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    This seems to be by design.

    You can refer to the following cases: importing for crm.

    pastedimage1677132125391v2.png

  • Robin Patrick Profile Picture
    29 on at

    If you have to have a custom entity, customize the entity in the same organization. If you're a solution provider, use a unique prefix for your solution to make sure that other solutions don't have the same name. The entity prefix can be set at the Publisher.

  • Suggested answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    The reason for this error is that you double-clicked a system entity. The system entity is different from the entity in the dataverse. There is no mainform, so it cannot be viewed.

    Here I try to reproduce your problem, just based on a guess, you try to import the quotes, but the import fails, so you want to check the error message, and then click the system entity. Here I use description as an example.

    pastedimage1677144971876v1.png

    then i got the same error as yours.

    pastedimage1677145159959v3.png

    So, this error has nothing to do with being able to import quotes. Do you want to import quotes records through excel? This is possible.

    pastedimage1677145826568v4.png

    You can provide information(screenshots) about the import failure so that we can check it for you.

  • Amer Azzam Profile Picture
    97 on at

    kindly note that the form quotes that I have has many custom fields and I already changed the Name for quotes to Invoices. would this be the problem? I also changed the name for the invoice entity to "unused Invoices" entity in order not to have unique entity names.

    I was trying to import quotes, but this is the main error that appeared.

    8802.Capture1.PNG

  • Verified answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    I don't think it should be related to modifying the name of the entity, please check if there is a workflow or plugin causing the problem. 

    Please check this: community.dynamics.com/.../data-import-error-import-create-isv-code-aborted-the-operation-cannot-find-record-to-update

  • Suggested answer
    Amer Azzam Profile Picture
    97 on at

    Thanks this solved my problem.

    I deactivated the Workflows that are working on Quotes creation before importing the Quotes.

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