Hi All, while trying to create a tax region i get this error:
A valid tax region could not be identified from the information provided. Search again using different options to identify a valid region.
we are on AX 2012 R3 CU10, with no customizations yet. i have updated the Tax Engine to latest binary and updated the tax data too but no luck.
Steps to replicate the issue:
1. On Tax Region form , Click New button
2. on the new Tax Region form key-in "Name", tab out
3. Key-in valid zip-code in zip code field, tab out (city, state, county will be auto-filled using GAB)
4. Click OK
i kind of understood that PayRollTaxEngineUtil is not able to find a record corresponding to GAB record that was used to auto-fill the fields.
Work-around(not using GAB record to find corresponding Tax record):
- On the new Tax Region form : fill up Name, State -> Click Ok
- Multiple Tax regions form pops-up -> pick the correct record and click OK
- This way I am able to create Tax region record
i have a work-around, but my business users would like to key-in the zip and tab out and click ok to create Tax Region record.
Any help or suggestions would be appreciated
Santosh
