Deleting my vendor payment journal

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Posted on by TM-25101458-0

When I have all my payments in and click on generate payment.... it automatically deletes my journal and states there are no more checks for my bank account. I have tried it twice and it keeps doing this. Anyone got any ideas?

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Finance

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Alireza Eshaghzadeh 11,387 Super User 2024 Season 2 on at

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Deleting my vendor payment journal

As mentioned by Billur and Ramit, this is not standard functionality. To help troubleshoot further, could you please share a screenshot of the vendor's method of payment and specify the export method being used to generate the file?
Jonas "Jones" Melgaard 1,279 on at

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Deleting my vendor payment journal

I expect it to work if you fix the check issue.

The delete message should not come when you generate payments, that is a bit odd indeed... At this stage it should only come if you click this button.

The cheque error comes if you have configured a fix check layout, but have run out of check numbers.

You need to check if you have enough check numbers to generate your payments.

That can be done on the bank account -> Manage payments -> Related information -> Checks

If you do not have more check, you can click on the "Create checks" button to generate additional.
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Ramit Paul 21,877 Most Valuable Professional on at

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Deleting my vendor payment journal

Hi,

Like Billur mentioned, you need to talk to a developer if they have done any custom code here, it seems they have done something and for custom code, we cant help here.
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BillurSamdancioglu 14,706 Most Valuable Professional on at

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Deleting my vendor payment journal

Hİ,

This is nıt standard functionality. Please check for any possible customizations.
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VaHiX 1,761 on at

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Deleting my vendor payment journal

Ensure that the journal is not marked as closed or deleted. Sometimes, journals can be inadvertently marked as such, which would prevent new payments from being generated.