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65Hi everyone,
I'm facing an issue with a user login in my Cloud-Hosted DevBox (Tier 1) environment.
Problem:
When trying to login with a specific user, I get:
"You are not authorized to login with your current credentials."
What I've checked:
- User is Enabled = Yes
- User has System Administrator role assigned
- Company is assigned
- Person is linked
- The Telemetry ID is
{00000000-0000-0000-0000-000000000000}— which means the user was created manually, not imported
What I've tried:
- Tried Import users → getting "Not authorized to import" even with Admin account
- The same user/setup was working fine in a previous DevBox
Also when I assign my email for an existing user the Telemetry ID becomes
hint:
{00000000-0000-0000-0000-000000000000}hint:
the person of the email isn't available
Question:
How can I fix the Telemetry ID or properly add a new user in a Cloud-Hosted DevBox when Import users is not working due to limitation?
Question:
How can I fix the Telemetry ID or properly add a new user in a Cloud-Hosted DevBox when Import users is not working due to limitation?
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