Upload Button Missing - Bug ?

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Posted on by JanniBatsilas

I have the issue, that in my Customer Insights - Journeys installation, the upload button is missing in the media upload interface (see screenshot).
I have already created two environments and in both this bug persits.

The Support is not really helpful since their answer was (no joke) /try to fix the bug/ ....

I tried in every single submenu to upload an image but failed to do so, because the /Upload/ button is always missing.
The system admin is also not able to upload images.

The Version is: 1.1.37290.68

We have also outbound marketing installed (since obligated to have double-opt-in), the version is: 1.101.2010.0

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Community member 2 on at

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Upload Button Missing - Bug ?

Hi! I use last version and button is not missing.
PaulineKolde 725 Super User 2025 Season 1 on at

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Upload Button Missing - Bug ?

Hi,

I also have the version 1.1.37290.68 and the Upload button is shown. Have you tried another browser maybe? Otherwise I would also create a bug for the support, hopefully with someone that actually helps you ;)
Dengliang Li Microsoft Employee on at

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Upload Button Missing - Bug ?

Hi,

I am using the Customer Insights - Journeys trial version.

The version is: 1.1.37290.66

My upload button is not missing.

You can try to update to the latest version and then upload it again.

Best Regards,
Dengliang Li