Getting error on Interactive Service case form "Required Parameter is Null or Undefined"

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Posted on by bala.subramanian

I am using Interactive Case Form to auto populate CustomerId on load of case form.Below is the Js code

function setParentAccount()
{
if(Xrm.Page.ui.getFormType()==1)
{
setUser("parentaccountid");
}
}

function setUser(LookupField)
{
var setUservalue = new Array();
setUservalue[0] = new Object();
setUservalue[0].id = "a16b3f4b-1be7-e611-8101-e0071b6af231";
setUservalue[0].entityType = 'account';
setUservalue[0].name = "A Datum Corporation";
Xrm.Page.getAttribute(LookupField).setValue(setUservalue)
}

I am getting below error

This error is coming on the Customer service Hub only. In Normal form it is working as expected.

Can anybody facing the same issue / Please help me to resolve this issue.

Categories:

Case Management

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Suggested answer

LeoAlt 16,341 Moderator on at

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Hi partner,

In Unified Interface, I recommend you to use "execution context" to get "formcontext" rather than "xrm.page" because D365 V9.X UI dose not support "xrm.page" any more.

Here is the upgrated code.

function setParentAccount()

{

if(Xrm.Page.ui.getFormType()==1)

{

setUser("parentaccountid");

}

}

function setUser(LookupField,executionContext)

{

var setUservalue = new Array();

setUservalue[0] = new Object();

setUservalue[0].id = "a16b3f4b-1be7-e611-8101-e0071b6af231";

setUservalue[0].entityType = 'account';

setUservalue[0].name = "A Datum Corporation";

//Xrm.Page.getAttribute(LookupField).setValue(setUservalue)

var formcontext=executionContext.getFormContext();

formcontext.getAttribute(LookupField).setValue(setUservalue);

}

Hope it helps.

Best Regards,

Leo