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Printing - Of - New Report does not Work

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Posted on by SÖ-17061501-0

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Hello Dear Community,

I have got a very a headache-causing problem.

Environment: Business Central

Type: OnPrem

Version: 17.1.18256.18792

I have created a new Report and a new Button for the customer on a page to print this report.

So, the customer can print any report which we have created for him.

However this report he can not print.

Workflow:

The Customer goes to the page Sales Credit Memo.

Then he goes to the Button to Print.

Then the request Page opens and he clicks on Print.

Then the Screen starts loading and after a while it stops and nothing happens.

The User uses Business Central on edge.

However he can print any report but this one.

If i go the server and then start business central i can print the report.

However i am not using edge.

If it was about settings on edge other Reports would not work.

Does somebody got any idea?

Thanks in advance to the community.

Categories:

Dynamics 365 Business Central

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Mustafa Omerbegović 1,477 Moderator on at

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Hello,

it could be due to the cache. Try to run your browser in a private window and check if you can run other reports.

I know we have some problems with web clients that are solved by clearing the cache.

Also, try to use other browsers to see if you have the same behaviour.

Greetings

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SÖ-17061501-0 230 on at

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Hello @Mustafa Omerbegović,

On FireFox the customer gets Error regarding "Cross-Origin"?

Do we need to add a permission for connections via FireFox?

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Khushbu Rajvi. 21,537 Super User 2026 Season 1 on at

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Hope this helps:https://community.dynamics.com/forums/thread/details/?threadid=91ed53ed-addf-49aa-87b2-2da8f2ea092e

https://www.dynamicsuser.net/t/report-not-printing/22812

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tanya07 1,638 on at

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Hello,

is this behaviour same on on other browsers (edge, chrome ) ?

Thanks,

TK

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Mustafa Omerbegović 1,477 Moderator on at

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Hello,

You want to add permission on what?

Try to enable cross origi resources sharing on the server, or try to run report with other browser to see if it will work.

Also, Mozilla is not best option for browser and if you can tell your client to test it with other browser it will be great.

I found a lot of material were users discussing same problem with other services that using Mozilla as browser, and for everyone it's working fine on the Chrome and Edge, but Fox is making issues.

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YUN ZHU 97,426 Super User 2026 Season 1 on at

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If you have ruled out PC and browser issues, you can only contact Microsoft to assist in the investigation. However, BC17 has stopped supporting for many years, so it is recommended to upgrade to the latest version and try again.

https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-business-central-onpremises-modern-policy?wt.mc_id=DX-MVP-5004336

Thanks

ZHU

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