Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Printing - Of - New Re...
Small and medium business | Business Central, N...
Suggested answer

Printing - Of - New Report does not Work

(3) ShareShare
ReportReport
Posted on by SÖ-17061501-0 85
 
Hello Dear Community,
 
I have got a very a headache-causing problem.
 
Environment: Business Central
Type: OnPrem
Version: 17.1.18256.18792
 
I have created a new Report and a new Button for the customer on a page to print this report.
So, the customer can print any report which we have created for him.
 
However this report he can not print.
 
Workflow:
 
The Customer goes to the page Sales Credit Memo.
Then he goes to the Button to Print. 
Then the request Page opens and he clicks on Print.
Then the Screen starts loading and after a while it stops and nothing happens.
The User uses Business Central on edge. 
However he can print any report but this one.
 
 
If i go the server and then start business central i can print the report.
However i am not using edge.
 
If it was about settings on edge other Reports would not work.
 
 
Does somebody got any idea?
 
Thanks in advance to the community.
 
Categories:
Dynamics 365 Business Central
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 76,221 Super User 2024 Season 2 on at
    Printing - Of - New Report does not Work
    If you have ruled out PC and browser issues, you can only contact Microsoft to assist in the investigation. However, BC17 has stopped supporting for many years, so it is recommended to upgrade to the latest version and try again.
     
    Thanks
    ZHU
  • Mustafa Omerbegović Profile Picture
    Mustafa Omerbegović 1,133 on at
    Printing - Of - New Report does not Work
    Hello, 
     
    You want to add permission on what?
     
    Try to enable cross origi resources sharing on the server, or try to run report with other browser to see if it will work.
     
    Also, Mozilla is not best option for browser and if you can tell your client to test it with other browser it will be great.
     
    I found a lot of material were users discussing same problem with other services that using Mozilla as browser, and for everyone it's working fine on the Chrome and Edge, but Fox is making issues.
  • Suggested answer
    tanya07 Profile Picture
    tanya07 1,588 on at
    Printing - Of - New Report does not Work
    Hello,
     
    is this behaviour same on on other browsers (edge, chrome ) ?
     
    Thanks,
    TK
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 7,007 Moderator on at
    Printing - Of - New Report does not Work
  • SÖ-17061501-0 Profile Picture
    SÖ-17061501-0 85 on at
    Printing - Of - New Report does not Work
    Hello @Mustafa Omerbegović​​​​​​​,
     
    On FireFox the customer gets Error regarding "Cross-Origin"?
     
    Do we need to add a permission for connections via FireFox?
  • Mustafa Omerbegović Profile Picture
    Mustafa Omerbegović 1,133 on at
    Printing - Of - New Report does not Work

    Hello,

    it could be due to the cache. Try to run your browser in a private window and check if you can run other reports.

    I know we have some problems with web clients that are solved by clearing the cache. 

    Also, try to use other browsers to see if you have the same behaviour.

    Greetings

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey Pt 2

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,904 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,605 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans