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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Message pop up code
Service | Customer Service, Contact Center, Fie...
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Message pop up code

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Posted on by Ibakordor Kharmih 111
Hi,
I want a pop-up message to appear when Resolve button is triggered where a mandatory field is not updated. Where can I find the code for it? Or where can I find the code of Dynamics 365 Customer Service CRM, where the pop-up message comes when a parent case is resolved without resolving the child cases?
I have the same question (0)
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    We have analyzed your requirements, here is some sample code, we will test it as soon as possible and reply with the results below.
     
      
    var field = Xrm.Page.getAttribute('fieldname');

if (field != null) {
    var fieldValue = field.getValue();

    if (fieldValue == null || fieldValue == '') {
        alert('The required field is not filled!');
    }
}

     
     
     
    As for your second requirement, we believe it requires more customization and perhaps you should consult your organization's IT staff or seek Microsoft technical support using the link below.
    https://admin.powerplatform.microsoft.com/support
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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