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Functioning

Posted on 25 Mar 2020 13:45:12 by 5

Can someone help me understand how microsoft dynamics 365 remote assist works with hololens 2 glasses and what plan should i acquire in order to provide technical support to instruct a person in the repair of a fault

https://www.youtube.com/watch?v=V732PXZHLiU

  • Suggested answer
    Jason@MS Profile Picture
    Jason@MS on 26 Mar 2020 at 00:37:57
    RE: Functioning

    Hi Carlos,

    Our documentation goes into details on how you setup and use Remote Assist.  You can find that here: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-overview

    This includes how to use with HoloLens 2 and where to buy Remote Assist.  Note that you can also get a Remote Assist trial for free if you'd like to try it out.

    Using RA to provide technical support to a field user is exactly the type of situation is why we created Remote Assist.  

    Cheers

    Jason

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on 25 Mar 2020 at 14:54:13
    RE: Functioning

    Have a look at this: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/try-remote-assist

    You need a tenant, a backoffice user with the Teams app and a Teams license, plus your Hololens user will need the Remote Assist app and the trial license. Both users ideally in the same Active Directory for easier testing.

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