Can someone help me understand how microsoft dynamics 365 remote assist works with hololens 2 glasses and what plan should i acquire in order to provide technical support to instruct a person in the repair of a fault
Can someone help me understand how microsoft dynamics 365 remote assist works with hololens 2 glasses and what plan should i acquire in order to provide technical support to instruct a person in the repair of a fault
Hi Carlos,
Our documentation goes into details on how you setup and use Remote Assist. You can find that here: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/ra-overview
This includes how to use with HoloLens 2 and where to buy Remote Assist. Note that you can also get a Remote Assist trial for free if you'd like to try it out.
Using RA to provide technical support to a field user is exactly the type of situation is why we created Remote Assist.
Cheers
Jason
Have a look at this: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/try-remote-assist
You need a tenant, a backoffice user with the Teams app and a Teams license, plus your Hololens user will need the Remote Assist app and the trial license. Both users ideally in the same Active Directory for easier testing.
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