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Remote Assist will not Start

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Posted on by AirbusAP

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I am trying to start remote assist and I cannot get past the "Getting things ready" screen. This occurs on all five of our devices.

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Nya 29,064 on at

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Hi,

It is recommended to create a ticket to MS for more help.

Best Regards,

Nya

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DavePinch Microsoft Employee on at

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Hi AirbusAP, per Nya I would submit a support ticket. Here is a link for more information: docs.microsoft.com/.../faq-hololens

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Community Member on at

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Hi, did you ever find a solution to this? I have the same issue. Thanks.

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