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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Remote Assist will not...
Service | Customer Service, Contact Center, Fie...
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Remote Assist will not Start

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Posted on by AirbusAP 7

I am trying to start remote assist and I cannot get past the "Getting things ready" screen. This occurs on all five of our devices.

  • Community Member Profile Picture
    Community Member on at
    RE: Remote Assist will not Start

    Hi, did you ever find a solution to this? I have the same issue. Thanks.

  • DavePinch Profile Picture
    DavePinch on at
    RE: Remote Assist will not Start

    Hi AirbusAP, per Nya I would submit a support ticket. Here is a link for more information: docs.microsoft.com/.../faq-hololens

  • Nya Profile Picture
    Nya 29,060 on at
    RE: Remote Assist will not Start

    Hi,

    It is recommended to create a ticket to MS for more help.

     

    Best Regards,

    Nya

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