Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Remote Assist forum / Licenses in both devices?
Remote Assist forum
Suggested answer

Licenses in both devices?

Posted on by 2
Good morning to all,
 
A simple question about the licenses for RA module.
 
We have a licenses for RA module in teams but, our customers who need support by Android app, need to buy a license too (Teams + RA) or it´s free as in other brands applications?
 
Thank you
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Licenses in both devices?
    Hi,
     
    Since the capacity of each Remote Assist license is one user.
     
    If you don't have a spare assignable license in your team, then an additional license needs to be purchased for the customer.
     
    Best Regards,
    Dengliang Li
     

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,420 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,672 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans