Transaction cannot be reversed.

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Posted on by niq

I am trying to reverse a vendor transaction due to wrong posting. the transaction date was August 31, 2018, posting profile was Goods. But when i click the Reverse transaction button, this error shows.

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niq 80 on at

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RE: Transaction cannot be reversed.

Hi Ludwig,

We will do manual reversing as you advised. Considered as resolved issue.

Thank you

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Ludwig Reinhard Microsoft Employee on at

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RE: Transaction cannot be reversed.

That is what I would expect to see.

In general, I would say that the reversal function only works in cases where accountants recorded something incorrectly when they post ledger transactions.

As soon as subledgers (AR, AP, inventory, ...) are affected the reversal don't work anymore and you have to do manual corrections.

Best regards,

Ludwig

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niq 80 on at

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RE: Transaction cannot be reversed.

Hi Ludwig,

I restored the live database into my test environment so I can try to manipulate the transaction.

Now I can't reverse the transaction.

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Ludwig Reinhard Microsoft Employee on at

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RE: Transaction cannot be reversed.

Hello niq,

If it is not exactly the same transaction then it is difficult to say why you can reverse the transaction one time in TEST but not in LIVE.

Have you checked the transaction origin of this other voucher that could be reversed?

Can you find a single transaction that can be reversed in TEST but not in LIVE?

Best regards,

Ludwig

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niq 80 on at

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RE: Transaction cannot be reversed.

Hi Ludwig,

This is a different transaction, that is why i couldn't figure what is wrong. In my test environment the reversal worked, but in my live production it didn't.

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Ludwig Reinhard Microsoft Employee on at

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RE: Transaction cannot be reversed.

Hello niq,

Is this the same transaction and makes use of the same subledgers?

Irrespective of that, I would like to ask you taking a look at the following MS docs sites that provide some additional insights into reversing transactions:

docs.microsoft.com/.../reverse-a-transaction

You can find additional tips and hints there for reversing entries simply by entering a search term in the search box in the left navigation pane.

Hope this helps.

Best regards,

Ludwig

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niq 80 on at

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RE: Transaction cannot be reversed.

Hi Ludwig,

I am getting your method on this. In fact, I made a reversal in my test environment as you have suggested. Same manner of posting the transaction. The entries are here:

And I was able to reversed it.

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Ludwig Reinhard Microsoft Employee on at

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RE: Transaction cannot be reversed.

Hello niq,

You have (1) ledger, (2) vendor and (3) sales tax.

Such a transaction cannot be reversed automatically.

Without the sales tax posting it might be possible. This is something you can possibly test in a demo/test environment.

Best regards,

Ludwig

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niq 80 on at

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RE: Transaction cannot be reversed.

Hi ludwig,

now I understand it. However, upon verifying the voucher entries of the transaction with our accounting manager. The only subsidiary ledger in the transaction is the 3000 Accounts payable - Goods. that is why i still don't know why it is still not reversible.

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Ludwig Reinhard Microsoft Employee on at

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RE: Transaction cannot be reversed.

Hello niq,

Even if the transaction is posted within the same year/period you cannot reverse it with the standard reversal functionality because too many subledgers are involved.

From your voucher, I see that you have an item transaction, a vendor transactions, taxes and the ledger affected.

You can check all the subledgers affected by clicking on the transaction origin button.

If more than two subledgers are involved in a transaction you can - in general - not reverse it automatically but have to record a manual adjustment posting.

Best regards,

Ludwig

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