Simple Question, changing E-mail in Live Customer Journey

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Posted on by RichardV25

Hi y'all,

I thinks this is a relatively an easy question, however I cannot find the exact answer I'm looking for.

I need to make ammends to an e-mail in a live Customer Journey. However, the Microsoft website states the following:

/If the change impacts your customer experience, for example, deleting an email in an existing journey, it will result in a new version of the journey. Your existing customers will complete the current version of their journey while new customers will enter the new version./

and I feel it does not fully explains the consequences, e.g. right now, this the situation of the mail in the Customer Journey:

I would like to know what will happen with the 364 queued members, the moment I edit the E-mail.

Any Ideas what will happend? If I edit the e-mail, will the queued members just go to the end of the Journey and never receive an E-mail, or just remained queued until the edited E-mail is live again?

Looking forward to your replies, and thanks in advance!

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Dengliang Li Microsoft Employee on at

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Hi,

According to the official document.

Edit email components in a live journey - Dynamics 365 Customer Insights | Microsoft Learn

If you edit the email without publishing the changes, this will not have any impact on the journey.

Customers in the queue go to the /Send an Emai/l tile step normally and will not experience what you are describing.

However, if you edit the email and publish the changes.

Customers who enter the /Send an Email/ tile step after publishing the changes will receive the new email and previous customers will not be affected.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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