Hi Janette,
Thank you for posting this.
Based on my experience the error you mentioned above can have one of the following causes:
- somebody deleted the organization or it expired in case it is a trial
- somebody modified the organization configuration, for example, if your colleagues enabled IFD
- somebody changed the network configuration and currently you can not access the organization, over the years I had seen this issue happening due to incorrect proxy settings and not only because of that.
My recommendation is the following:
- try to discuss with your colleagues in order to see if the organization can be accessed by any of them and ask him/her to double-check the URL with yours
- If the organization had not been made accessible to them as well but it exists, try to take a network trace, like for example a Fiddler and understand what is going on
- if the organization has been hosted on premises, try to discuss with the Dynamics administrator in order to understand if they have changed something on the configuration
- try to access that organization, if it used to have IFD or if it is online from another network, like your phone's browser on mobile data, or even from home, if the organization is on premises and it did not have IFD enabled, this will not work, as it is only accessible in that particular network.
As a network trace has endpoints URLs and other confidential details, in case you would like Microsoft Support to be involved in this investigation, please don't hesitate to raise a ticket to us.
Thank you for using Microsoft Dynamics 365 Communities,
Dynamics CRM Support Blog
Madalina Toma
Support Engineer
Microsoft Dynamics 365
