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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / An exchange rate canno...
Customer experience | Sales, Customer Insights,...
Answered

An exchange rate cannot be found for exchange rate type Average between currencies USD and INR

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Posted on by Nitin S Suthar 20

Hello,

I'm not able to update the quantity in Sales Order lines. If gives below error msg on screen.  

Error - "An exchange rate cannot be found for exchange rate type Average between currencies USD and INR on exchange date 11-02-2021."
I have checked the currency exchange rate and it's already configured. 

pastedimage1613038763858v2.png

pastedimage1613038748972v1.png

Please help to resolve this error.

Thank you !!

I have the same question (0)
  • Ramit Paul Profile Picture
    Ramit Paul 22,809 Most Valuable Professional on at

    Hi,

    Have you tried in other journal? may be rates were added later than the journal was created.

  • Nitin S Suthar Profile Picture
    Nitin S Suthar 20 on at

    Hi Ramit Paul,

    Sales Order was created 15 days back and today user is trying to change the quantity for the Item number.

    I don't know what is the issue and it is occurring for the last 2 days. Also, we have not done any changes (Feature enable or package deployment).

    Even rates are updated with the proper date in exchange rate type (Average), still it gives the error.

    Also, the exchange rate has been configured on the Sales order Header as below.

    pastedimage1613041859837v1.png

    Thank you!!

  • Verified answer
    Ramit Paul Profile Picture
    Ramit Paul 22,809 Most Valuable Professional on at

    Can you try a new one if you have not done so? if still not working, talk to your developer for any custom code is affecting this

  • Nitin S Suthar Profile Picture
    Nitin S Suthar 20 on at

    Hi,

    Thank you very much.

    I have cross-checked the triangled currencies and a start date has been extended as a future date (01-07-2022). Now able to change the quantity.

    pastedimage1613044427538v1.png

    Thank you very much for your ideas.

  • Verified answer
    Ramit Paul Profile Picture
    Ramit Paul 22,809 Most Valuable Professional on at

    Great, Kindly mark the answer verified

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