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Customer experience | Sales, Customer Insights,...
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Error on account creation and edit

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Posted on by 107

Hello, 

I recently tried to create an account from power automate and it failed.

pastedimage1631668581078v2.png

Power automate error

    "body": {
        "error": {
            "code""0x80044150",
            "message"" Sql error: Generic SQL error. CRM ErrorCode: -2147204784 Sql ErrorCode: -2146232060 Sql Number: 547",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionSourceKey""Plugin/Microsoft.Crm.Common.ObjectModel.AccountService",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiStepKey""6e3b8615-ecd8-db11-b397-0019b9204da9",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiDepthKey""1",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiActivityIdKey""c66bddeb-490b-4ec6-b6b3-995221ec2af7",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiPluginSolutionNameKey""System",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiStepSolutionNameKey""System",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionCategory""SystemFailure",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionMessageName""unManagedidssqlerror",
            "@Microsoft.PowerApps.CDS.ErrorDetails.ApiExceptionHttpStatusCode""500",
            "@Microsoft.PowerApps.CDS.HelpLink""">go.microsoft.com/.../,
            "@Microsoft.PowerApps.CDS.InnerError.Message"" Sql error: Generic SQL error. CRM ErrorCode: -2147204784 Sql ErrorCode: -2146232060 Sql Number: 547"
        }
    }

Likewise, I tried to create the account 

pastedimage1631668452310v1.png

and also to edit

pastedimage1631668937202v3.png

what could be the possible problem.

This is a sampe of the downloaded log file

Exception Message: Account does not exist.

ErrorCode: -2147220222
HexErrorCode: 0x80040502

ErrorDetails:
ApiExceptionSourceKey: Plugin/Microsoft.Crm.Common.ObjectModel.AccountService
ApiStepKey: 63cdbb1b-ea3e-db11-86a7-000a3a5473e8
ApiDepthKey: 1
ApiActivityIdKey: d5b86d1c-8f57-4c8a-99e0-4bd585c2ffc3
ApiPluginSolutionNameKey: System
ApiStepSolutionNameKey: System
ApiExceptionCategory: ClientError
ApiExceptionMessageName: AccountDoesNotExist
ApiExceptionHttpStatusCode: 400

HelpLink: go.microsoft.com/.../

Activity Id: 9ded7789-8936-463f-8853-dd88c4a2825f

Kindly help

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi Jide,
    Firstly, you can close all browser windows, and re-login to Dynamics, try a different browser or access Dynamics in Private mode.

    [Resolved] : Record Is Unavailable - The requested record was not found or you do not have sufficient permissions to view it (d365learnings.blogspot.com) 

    Or you can refer following link:

    (+) CRM Outlook Client Offline – “Sales Force Automation Error” - Dynamics 365 Sales Community

  • Jide Bantale Profile Picture
    107 on at

    Thanks, Leah

    I found from this URL that the issue was from a Business Rule.

    community.dynamics.com/.../the-requested-record-was-not-found-or-you-do-not-have-sufficient-permissions-to-view-it

    Apparently, there were some field values in the imported solution that CRM did not recognize.

  • Community Member Profile Picture
    on at

    Hi Jide,

    Glad your problem was solved!

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