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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unsubscribe button on ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unsubscribe button on email template

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Posted on by fran2105 416

Hi all! 

I need to add the unsubscribe link on an email template. However, I am aware that Microsoft has removed the button on the template:

pastedimage1659428877567v1.png

I have also enabled the "do not send" functionality from system settings.

However, my question remains - how would you add the unsubscribe link on the email template if the button is not available anymore? How the user unsubscribe from my emails? Is there a workaround without delving into the marketing application?

Note: We currently do not have D365 for Marketing (using the in-app marketing in Sales at the moment)

Thanks in advance!

I have the same question (0)
  • fran2105 Profile Picture
    fran2105 416 on at

    Hi all! 

    I need to add the unsubscribe link on an email template. However, I am aware that Microsoft has removed the button on the template:

    pastedimage1659428877567v1.png

    I have also enabled the "do not send" functionality from system settings.

    However, my question remains - how would you add the unsubscribe link on the email template if the button is not available anymore? How the user unsubscribe from my emails? Is there a workaround without delving into the marketing application?

    Note: We currently do not have D365 for Marketing (using the in-app marketing in Sales at the moment)

    Thanks in advance!

  • Suggested answer
    Kipetcoff Profile Picture
    Kipetcoff 1,037 on at

    Hello,

    I think the easiest way is to create power automate http receiver with parameter of contact email.

    PA will receive email, find it and update contact with "Do not send" value.

    Then put a link to the email template with contact email parameter.

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