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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Omnicannel overflow co...
Customer experience | Sales, Customer Insights,...
Suggested answer

Omnicannel overflow condition

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Need to transfer the call to external number when average time is exceeded
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Omnicannel overflow condition
    Hi Partner,
    Please refer to the following documentation:
    --You can transfer calls or consult with other agents or supervisors to collaborate with them on questions that you might have when you're on a call with a customer.

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