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Subject Tree translation from Base CRM to Service Hub

Posted on by

I'm sorry if this has been asked before, I've searched, but found nothing that covers this subject.

I have created a Subject tree in Base CRM which has listed my parent and child subjects in perfect alphabetical order, but when I open the Subject field in the Interactive Service Hub, it seems to have sorted the subjects into quite a random order.

The parent and child subjects are still together, but that is it.

Is there any way to sort this field?

(Screen shots below)

4118.basecrm.JPG5531.servicehub.JPG

Thank you in advance

  • mish.bot Profile Picture
    mish.bot on at
    RE: Subject Tree translation from Base CRM to Service Hub

    I've also got this issue, using Dynamics 365 online.  As far as I can tell, it's a bug within the Hub itself.

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