Notifications
Announcements
No record found.
We need to configure Call Intelligence in Spanish, does anyone knows how to do it?
Correction :
Hello,
If you are referring to changing language in CRM from English to Spanish, then you can enable Spanish language from settings and then each user can change it from their personal option. You can find details here - https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/enable-additional-languages
However, if you are referring to uploading recordings in Spanish then yes, it's available and you can find this information here - https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-conversation-intelligence-call-data#upload-call-recordings
Hi,
Yes - Conversation Intelligence supports Spanish. It is passed as part of the metadata attached to the audio files that organizations upload to their Azure blob container. For more details:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-conversation-intelligence-call-data
BR,
Erez
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 72 Super User 2025 Season 2
Daniyal Khaleel 32 Most Valuable Professional
Gerardo RenterÃa Ga... 29 Most Valuable Professional
