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ReportWe need to configure Call Intelligence in Spanish, does anyone knows how to do it?
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We need to configure Call Intelligence in Spanish, does anyone knows how to do it?
Hi,
Yes - Conversation Intelligence supports Spanish. It is passed as part of the metadata attached to the audio files that organizations upload to their Azure blob container. For more details:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-conversation-intelligence-call-data
BR,
Erez
Correction :
Hello,
If you are referring to changing language in CRM from English to Spanish, then you can enable Spanish language from settings and then each user can change it from their personal option. You can find details here - https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/enable-additional-languages
However, if you are referring to uploading recordings in Spanish then yes, it's available and you can find this information here - https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-conversation-intelligence-call-data#upload-call-recordings
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