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Service | Customer Service, Contact Center, Fie...
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Published form pro data into power BI

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Posted on by

Hi Team,

After the case resolution customer submitted survey form (microsoft formpro).  how to store the response in Case stratification field in case entity or else I need  to publish the survey reports into the customer analyst particular table statisfication.

_5F00_20200420_5F00_231105.jpg

Thank you

Vetrivel G

I have the same question (0)
  • LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Could yo share more detail about "Case stratification field"?

    If you mean you want to find the survey response of a case, you could find it in related entity records in D365.

    pastedimage1587538975102v1.png

    pastedimage1587539018136v2.png

    If you want to analyst the feedback from forms pro, please refer to this blog.

    https://cloudblogs.microsoft.com/dynamics365/bdm/2019/07/01/capture-and-analyze-feedback-with-microsoft-forms-pro-now-generally-available/

    Best Regards,

    Leo

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