Hello,
I have had various customers over the years that would have the issue of clicking on the Smartlist toolbar button to launch it, but it never opens. I could always find a user in the SY01402 table that was working and update the user that was not working using the SQL command:
UPDATE DYNAMICS..SY01402 SET SYUSERDFSTR = 'AGoodValue' WHERE syDefaultType = '96' AND USERID = 'TheNonWorkingUser'
Any time I've done this in the past, it has fixed the problem, and I haven't had to repeat the process for that user. However, I have one client that this is happening to, for the same user and workstation, on a weekly basis. Does anyone have any info on why this occurs, what causes it, and is there a permanent resolution?
Larry Patterson