Why does Smartlist window stop opening?

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Posted on by LarryP

Hello,

I have had various customers over the years that would have the issue of clicking on the Smartlist toolbar button to launch it, but it never opens. I could always find a user in the SY01402 table that was working and update the user that was not working using the SQL command:

UPDATE DYNAMICS..SY01402 SET SYUSERDFSTR = 'AGoodValue' WHERE syDefaultType = '96' AND USERID = 'TheNonWorkingUser'

Any time I've done this in the past, it has fixed the problem, and I haven't had to repeat the process for that user. However, I have one client that this is happening to, for the same user and workstation, on a weekly basis. Does anyone have any info on why this occurs, what causes it, and is there a permanent resolution?

Larry Patterson

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Microsoft Dynamics GP

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Richard Wheeler 75,854 Moderator on at

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A common cause is that someone dragged it off the screen.

community.dynamics.com/.../smartlist-window-won-t-open-for-specific-user
LarryP 2 on at

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Sorry Robert, the window is not open on the taskbar. It's the situation where it would seem the program never launched. It CAN be fixed by running the SQL script, but then it happens again, on the same PC and to the same user a week later. Why does it keep happening over and over? What process is updating the SY01402 table to change the SYUSERDFSTR field to a value that won't work?

Larry
Gavin 2,510 on at

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Hi,

This might not be the reason, but I mention it just in case :). Does the user have a second monitor that they occasionally use? Just wondering if they drag the smartlist window onto the second monitor some days and when they boot up the next day without the second monitor it loads off screen? (Because it was previously on the second monitor)

Just a thought.

Thanks

Gavin