Skip to main content
Post a question

Notifications

Announcements

No record found.

Finance | Project Operations, Human Resources, ...
Unanswered

Why does Smartlist window stop opening?

Posted on 2 Dec 2022 15:41:02 by 2

Hello,

I have had various customers over the years that would have the issue of clicking on the Smartlist toolbar button to launch it, but it never opens.  I could always find a user in the SY01402 table that was working and update the user that was not working using the SQL command:

UPDATE DYNAMICS..SY01402 SET SYUSERDFSTR = 'AGoodValue' WHERE syDefaultType = '96' AND USERID = 'TheNonWorkingUser'
Any time I've done this in the past, it has fixed the problem, and I haven't had to repeat the process for that user.  However, I have one client that this is happening to, for the same user and workstation, on a weekly basis.  Does anyone have any info on why this occurs, what causes it, and is there a permanent resolution?
Larry Patterson
Categories:
  • Gavin Profile Picture
    Gavin 2,339 on 06 Dec 2022 at 16:41:36
    RE: Why does Smartlist window stop opening?

    Hi,

    This might not be the reason, but I mention it just in case :). Does the user have a second monitor that they occasionally use? Just wondering if they drag the smartlist window onto the second monitor some days and when they boot up the next day without the second monitor it loads off screen? (Because it was previously on the second monitor)

    Just a thought.

    Thanks

    Gavin

  • LarryP Profile Picture
    LarryP 2 on 02 Dec 2022 at 16:17:51
    RE: Why does Smartlist window stop opening?

    Sorry Robert, the window is not open on the taskbar.  It's the situation where it would seem the program never launched.  It CAN be fixed by running the SQL script, but then it happens again, on the same PC and to the same user a week later.  Why does it keep happening over and over?  What process is updating the SY01402 table to change the SYUSERDFSTR field to a value that won't work?

    Larry

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on 02 Dec 2022 at 16:09:26
    RE: Why does Smartlist window stop opening?

    A common cause is that someone dragged it off the screen.

    community.dynamics.com/.../smartlist-window-won-t-open-for-specific-user

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans