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Lag on email sends in Real Time journeys

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Posted on by jwcpc

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We're experiencing a lag on email sends when using real time journeys. We have a simple form submission > send email flow. When the form is submitted I see my record entering the flow but then there is a lag of at least 15 minutes (and counting).

There's no frequency cap etc. How do I even investigate this issue? I can handle a minute or two delay but any more than that for a trigger email seems excessive.

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jwcpc 230 on at

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Lag on email sends in Real Time journeys

so the email finally came through 30 minutes later, this is not great when using trigger campaigns for timely comms like event reminders. Anyone else experiencing a lag or know how to troubleshoot it - I sense there's an overloaded server somewhere and these email sends are stuck in a queue.

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