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Customer Insights - Journeys forum

Lag on email sends in Real Time journeys

Posted on by 89
We're experiencing a lag on email sends when using real time journeys. We have a simple form submission > send email flow. When the form is submitted I see my record entering the flow but then there is a lag of at least 15 minutes (and counting).
There's no frequency cap etc. How do I even investigate this issue? I can handle a minute or two delay but any more than that for a trigger email seems excessive.
  • jwcpc Profile Picture
    jwcpc 89 on at
    Lag on email sends in Real Time journeys
    so the email finally came through 30 minutes later, this is not great when using trigger campaigns for timely comms like event reminders. Anyone else experiencing a lag or know how to troubleshoot it - I sense there's an overloaded server somewhere and these email sends are stuck in a queue.

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