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I get this error message "User Authorisation is not valid "when trying to open any of the forms of an entity and when also when triyng open a process of this entity. The operation that was done before this situation is delete of an old field and creation of new ones and adding them to the main form.
Thanks Kabarouse Saad for sharing. Interesting learning :)
Hi Ravi,
In fact the problem had nothing to do with deleting or adding new fields, it was actually a problem on the form level, because the moment when i was drag and droping a field into the main form of the entity, one of my collegues at work clicked the button publish.
Before the error "User Authorisation is not valid error" started to appear and right after the other person clicked on publish, on the section here i was droping the field which is a section contain two columns only, Actually the field dropped in a third column in the section the thing that is impossible in general. after that immediatly the error started to show up. It was because the definition of the form is not valid since a section of two columns can not contain three columns.
To resolve the problem i exported the solution and i had to look at the customization.xml, and i found that a section contains an additional XML tag on my form. so i had to delete the whole TAB that contains the section, and reimport the solution that contained the FORM in question only.
This error is really rare to happen i guess, but it may happens. As a good practice when someone wants to publish, it would be better to notify the whole team just to avoid any kind of conflicts.
Thank you a lot for your help Guys :)
Hi Kabarouse Saad,
I see that you have closed this thread as verified answer. Could you please share what was the issue and how did you fix it so that it can help others as well?
Was it related to ip address as I suspect above or something else you find?
I noticed that you are accessing your crm using Ip address. I think it is not a supported scenario. Please access it with server name and see if you get the same error.
Hi Lu,
First of all I would love to Thank you for your respond, in fact i've already tried all those things like clearing cache, private navigation..., but the problem remains.
In fact the problem shows up even when logging with others users on different computers.
Hi Kabarousse,
First, please clear your browser cache and cookies, try another browser to see if it works. Please use the latest version of the browser.
Try to enable inprivate browsing, or incognito for Chrome.
Also, is your D365 account only available to you? Are other members logging in to your D365 account at the same time?
Please make sure your User Roles have not been changed.
Hope this helps.
Best Regards,
Lu Hao
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