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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Not able to access Dyn...
Customer experience | Sales, Customer Insights,...
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Not able to access Dynamics 365 Portal

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Posted on by Dynamics 365 2

I have an account on dynamics 365. When I am logging to my account, after login it is giving exception. Below is the exception:

Account URL: https://org66fb003e.crm10.dynamics.com/main.aspx

Something has gone wrong. Check technical details for more details.

  • Session Id: 81bba9d6-de5e-4f5d-9605-4b869052e011
  • Activity Id: b0b5cbc2-8039-4a69-8c81-b17e6c55bc5d
  • Timestamp: Wed Jan 19 2022 14:49:52 GMT+0530 (India Standard Time)
Loading chunk 16 failed. (error: org66fb003e.crm10.dynamics.com/.../16.js
ChunkLoadError: Loading chunk 16 failed. (error: org66fb003e.crm10.dynamics.com/.../16.js at Function.o.e (org66fb003e.crm10.dynamics.com/.../app.js at Object.createPageModule (org66fb003e.crm10.dynamics.com/.../app.js at https://org66fb003e.crm10.dynamics.com/uclient/scripts/app.js?v=1.4.3708-2201.3:1331:2378
How can I fix this issue?
  • Suggested answer
    Manoj Mane Profile Picture
    Manoj Mane 1,020 on at
    RE: Not able to access Dynamics 365 Portal

    Hi Sahi Repswal,

    There seems to be a lot of similar feedback - 'Loading chunk xxx failed. ' on CRM10-11 Org.

    It is recommended to raise a support ticket for further help.

    Thanks,
    Manoj.

    Please mark this as VERIFIED if it helps.

  • PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Not able to access Dynamics 365 Portal

    Hi Sahi.

    1. Best option would be to open a support request to Microsoft to identify what's missing here.

    2. Seems like a javascript added on the environment can't be loaded

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