Cant create a new Sandbox

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Posted on by Chris Net

Hello,

in the /Dynamics 365 Business Central admin center/ we are running two environments of the type sandbox. I decided to delete one sandbox and create a new copy of the production environment. To create a copy of the production environment you have to use the copy function, add a name and the type sandbox. I re-used the name of the deleted sandbox /Sandbox_IT/ and was prompted with the following message:

Copy Environment

This will create a copy of the environment with the name 'Production' of
type 'Production'. The new environment will have the name 'Sandbox_IT'
and be of type 'Sandbox'. Are you sure you want to schedule a copy of
the specified environment now?

I hit the YES button to confirm and was prompted with the error message:

Error

The provided environment name is not valid. The provided environment name

'Production' is not valid because The specified name is a reserved term.
Tracking ID: ###
Correlation ID: ###

Choosing a different name has no effect, the error message will trigger again. Last time the copy function worked was around two weeks ago.

More Info:

On-Cloud

Application Version: 23.5.16502.16589

Used Storage capacity: ~50GB of 245GB

1 of 3 Sandboxes

Anyone knows how to circumvent the error?

Edit: Recovering the deleted sandbox still works.

Categories:

Dynamics 365 Business Central

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Gerardo Rentería Ga... 25,154 Most Valuable Professional on at

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Hi

This should not happen, as indicated in your case. It is likely that your administration environment has a problem.
I remember a similar case but that has already been overcome in later versions.

The provided environment name is already reserved. Please try using a different environment name. - Business Central Musings (svirlan.com)

I suggest that you create a specific case to Microsoft, indicating what was mentioned in your case, the date, time, environment names and messages.

BR

GR

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Gerardo Rentería Ga... 25,154 Most Valuable Professional on at

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Hi

There seems to be a problem in general, it's probably a bug.

I found this message on Linkedin.

I'm looking in Viva to see if there is any notice. But I can't find it.

BR

GR

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Chris Net 33 on at

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Thank you for the information. I guess it must be some kind of bug, I will escalate the problem and hope for a fix.

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YUN ZHU 95,329 Super User 2025 Season 2 on at

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Hi, I just tested it and it seems to have been fixed.

Thanks.
ZHU

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Chris Net 33 on at

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Yes, the error message no longer appears.

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