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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Data import in Dynamic...
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Data import in Dynamics 365 with error the excel file is invalid

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Posted on by Michelle Wu 5

Hi,

I was trying to import data in Dynamics 365 using the contact template downloaded from Data management, tried several times it keeps prompting me from doing so with the error message 'the excel file provided is invalid and cannot be find'. What's the reason for that?

If I use the same template but cut down to 1000 records, it works for the first time. When I am using the same spreadsheet and wanted to import the remaining 113 records, it shows the same error message of invalid excel. I then cut it down to 50, 30, 20 records using the same template, it worked and failed a few times, and cI am finding trouble with the last 23 records, not sure what is the problem here.

Screenshot-2023_2D00_03_2D00_07-105606.png

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,508 on at
    RE: Data import in Dynamics 365 with error the excel file is invalid

    Hello Michelle Wu

    Export the template in excel and try to save as it CSV and then try to import the contact using csv file.

  • Luis Dorante Profile Picture
    Luis Dorante 5 on at
    RE: Data import in Dynamics 365 with error the excel file is invalid

    Hi, do you tried export the template in another computer?

  • Michelle Wu Profile Picture
    Michelle Wu 5 on at
    RE: Data import in Dynamics 365 with error the excel file is invalid

    Hi Eiken,

    The file is an excel file and I tried to redownload still not working as expected.

    Click the link for support, however there are no related options can be found to solve my case.

  • Suggested answer
    Eiken Profile Picture
    Eiken on at
    RE: Data import in Dynamics 365 with error the excel file is invalid

    Hi,

    Please try to save as your file in Excel and import it.

    Or download the template again and put your data in that template again.

    If it still fails, I suggest you create a support ticket for professional assistance following the below procedure. 

    Get Help + Support - Dynamics | Microsoft Docs 

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