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Customer experience | Sales, Customer Insights,...
Suggested Answer

Data import in Dynamics 365 with error the excel file is invalid

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Posted on by 5

Hi,

I was trying to import data in Dynamics 365 using the contact template downloaded from Data management, tried several times it keeps prompting me from doing so with the error message 'the excel file provided is invalid and cannot be find'. What's the reason for that?

If I use the same template but cut down to 1000 records, it works for the first time. When I am using the same spreadsheet and wanted to import the remaining 113 records, it shows the same error message of invalid excel. I then cut it down to 50, 30, 20 records using the same template, it worked and failed a few times, and cI am finding trouble with the last 23 records, not sure what is the problem here.

Screenshot-2023_2D00_03_2D00_07-105606.png

I have the same question (0)
  • Suggested answer
    Eiken Profile Picture
    Microsoft Employee on at

    Hi,

    Please try to save as your file in Excel and import it.

    Or download the template again and put your data in that template again.

    If it still fails, I suggest you create a support ticket for professional assistance following the below procedure. 

    Get Help + Support - Dynamics | Microsoft Docs 

  • Michelle Wu Profile Picture
    5 on at

    Hi Eiken,

    The file is an excel file and I tried to redownload still not working as expected.

    Click the link for support, however there are no related options can be found to solve my case.

  • Luis Dorante Profile Picture
    5 on at

    Hi, do you tried export the template in another computer?

  • Suggested answer
    CRMJetty Profile Picture
    3,514 on at

    Hello Michelle Wu

    Export the template in excel and try to save as it CSV and then try to import the contact using csv file.

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