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Service | Customer Service, Contact Center, Fie...
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VPN blocking Guides log on

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Posted on by 10

Has anyone been able to get around VPN blocking the log in to Guides? We get an "something went wrong - The operation timed out - This may be because the list of environments is unavailable at this time."  Is there a firewall or port that must be opened? 

  • haseem Profile Picture
    23 on at
    VPN blocking Guides log on
    Check your VPN is not blacklisted and try clearing cookies for improved connectivity.
    Consider switching to a different VPN or server to bypass restrictions, or use a residential rotating proxy for consistent access.
    Also, whitelist the necessary IPs and domains in your firewall settings as per the documentation provided by Microsoft.
  • RS-05071740-0 Profile Picture
    18 on at
    RE: VPN blocking Guides log on

    Hi John2k, what is the error message that is shown in your Dynamics 365 Guides app?  Is this the app on PC, or HoloLens2?  

    Can you confirm that when you are off VPN that the connection succeeds?

  • John2k Profile Picture
    5 on at
    RE: VPN blocking Guides log on

    Hi , I am having the same issue where dynamic 365 guide app doesn’t connect over vpn. We checked firewall logs and don’t see any traffic blocking. Any solution please?

  • UlisesSloan Profile Picture
    15 on at
    RE: VPN blocking Guides log on

    This is possible if your VPN got into the spam database and you can't clear the cookies, or it's not enough. Some sites block ipi iron, and changing IP in the network does not help. I managed to have time to buy windows vps server cheap which is a package with other features that work. Any public wifi hotspot is an attacker's paradise. If you like surfing the web while enjoying a drink, use a VPN that will block any intruder nestled at that same wifi hotspot from spying on you.

  • Mina Pacheco Profile Picture
    5 on at
    RE: VPN blocking Guides log on

    Switching to a different VPN or server can sometimes be all you need to get around a ban. Anti-VPN technologies scour the internet for IP addresses associated with VPN servers on a regular basis. As a result, a simple swap can assist you in circumventing censorship. If it doesn't work, then residential rotating proxy can be the perfect option, because you will use it to avoid the block all the time, and will be able to log in. This is probably the best what you can do in this situation.

  • cbarritt Profile Picture
    10 on at
    RE: VPN blocking Guides log on

    I'll follow up with our internal firewall team and see if that will work for us. thanks.

  • RyanN Profile Picture
    on at
    RE: VPN blocking Guides log on

    Hi Cbarritt

    You can find the IP's and domains to open here: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/admin-deployment-playbook#network-access

    Hope that works for you!

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