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Error message when synchronize contacts, appointments...etc

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Posted on by Shimoz

Hi,

The users gets this error message when I push the synchronization or contacts and appointments.

An error occurred in synchronizing appointments, contacts, and tasks for the mailbox while connecting to the Microsoft Exchange server. The owner of the associated email server profile Exchange OnPrem Server Profile has been notified. The system will try to again later.

We use server side synchronization and we have exchange on premises and Dynamics 365 (Cloud)

any idea what is the reason of this error?

Many thanks,

Shaimaa

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Drew Poggemann 9,079 on at

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RE: Error message when synchronize contacts, appointments...etc

Hi Shimoz,

Did you verify your versions for the Exchange on premises? technet.microsoft.com/.../dn531050.aspx

Additional details on the error would help as well as mentioned.
Community Member Microsoft Employee on at

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RE: Error message when synchronize contacts, appointments...etc

Hi Shaimaa,

Which detailed error message do you get? I am afraid that I couldn't see the error message in your post.

Before you provide it, you could follow the article below to troubleshooting this issue.

Troubleshooting and monitoring server-side synchronization

In this article, it lists some potential issues and resolutions. You could check whether you have the same issue.

Hope it makes sense.

BR,

Judy

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