Hi All
We've recently connected our facebook account to our Office 365 Social Engagement account.
It seems like it works but posts on facebook only shows up on Social Engagement Analyics after 1 day.
Is this normal ?
Hi Phil
Our Facebook post is working now. We just have adjust the filter to include all posts not just reply.
Thanks for the reply.
Hi Rigthserv
Thanks for your question. May I ask a few questions for further clarification?
1. Which timeframe have you selected in Social Engagement in Analytics? By default the timeframe is set to "Last Week" which indeed would then lead to Facebook Post showing only 1 day after in the UI.
2. If you change the timeframe to "Today" do you still see the posts coming in late (e.g. 1 day late)?
Generally the acquisition on Facebook should no take 1 day, so if the above doesn't apply there seems to be an issue.
Let me know the outcome and I will be happy to follow up with you.
Best
Philippe
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