web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested Answer

Rejected email template received by requester

(1) ShareShare
ReportReport
Posted on by 331
This is about trying to gather information about why it happened and if we can find the source that might have triggered the situation.
A requester created a purchase requisition and it went through workflow with only acceptances.  It then made it through to a purchase order.  About a week later, she received one of those template emails you see from workflow stating her requisition was rejected.
Since everything processed ok we decided not to research.  Well, the same day, two more came through.  Again, completed through workflow, no recalls, rejections, etc.  in workflow history.
I decided to look around and came across the email history and again, didn't find where there were any rejections and even doing a filter on the recipient of user receiving the email there was nothing from the D365 email history showing it being sent.
 
Do you know why this could happen?
Is there a place I could see the source triggering the email?
We are currently on 10.0.46
Categories:
I have the same question (0)
  • Abhilash Warrier Profile Picture
    8,567 Super User 2026 Season 1 on at
    Hi,
     
    Could you please share more information regarding the Purchase Requisition workflow -
    -> Purchase Requisition Workflow Screenshot and property details
    -> Exact email timestamp + screenshot
    -> Workflow history (full timeline)
    -> Last modified date/time of PR
    -> Batch job logs around that time
    -> Workflow configuration (auto-reject, expiry rules)
    -> Any customizations or integrations
     
    Regards,
    Abhilash
  • Subra Profile Picture
    1,149 on at
    Hi 

    I hope you have verified the batch emailing status under system administration module.

     
  • Suggested answer
    Giorgio Bonacorsi Profile Picture
    3,409 on at
    Hello,

    Do you have another environment (like Test or UAT) with the same configuration? Maybe someone from another environment made some changes. Or perhaps the purchase requisition was rejected and then approved.

    In any case, if the activities were performed in the same environment, you should see the email from the email history:
     
     
     
    Thank you, 
    Giorgio

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 635 Super User 2026 Season 1

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 635 Super User 2026 Season 1

#3
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 547

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans