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Purchase invoice credit note

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Posted on by Shaun Hawkshaw

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Hi there,

I am struggling to post a credit note from the purchase order function.

I have created a new purchase order and selected 'credit note'

I select the previous invoice to be credited and the negative quantity is shown on the line.

I go to the invoice journal and it cant post because of the following error:

I cant do the receipt because i cant receipt a negative quantity.

Thank you,

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Ludwig Reinhard Microsoft Employee on at

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Hi,

You have to create a product receipt (packing slip) posting before you can post the invoice/credit note.

Best regards,

Ludwig

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Shaun Hawkshaw 985 on at

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Hi there,

Thank you for your response but I cant create a receipt, I get the following errors:

"A quantity cannot be picked" "Insufficient inventory transactions with status Picked."

Thank you.

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Ludwig Reinhard Microsoft Employee on at

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Have the items already been sold or moved to another location?

The message indicates that you would have to 'add' a quantity.

You can of course do that e.g. through an inventory adjustment journal but this would generate an increase in your inventory and a profit in your financial books that might not be justified.

Can you find out what happened to the items that were originally purchased and invoiced?

Best regards,

ludwig

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Shaun Hawkshaw 985 on at

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Hi there,

There is sufficient stock within the site and warehouse.

Is the issue not because you have a negative amount on the picking list?

Thank you

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Ludwig Reinhard Microsoft Employee on at

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Good Morning Shaun,

I see.

If there is sufficient inventory on stock and the picking list and packing slip are posted, ensure that you select and match them at the time you post the invoice.

The error message mentions that there is a 3-way matching issue.

This error is usually triggered when the packing slip is not selected and matched in the post invoice form.

Best regards,

Ludwig

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Shaun Hawkshaw 985 on at

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Morning Ludwig,

My issue is that I cant post the receipt because i get the errors posted above.

I confirm the PO, then go into product receipt, when posting the receipt i get the errors.

Thank you

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MATTGUO 22,353 Moderator on at

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Hi Shaun,

Because you check the parameter of "Picking requirements" as my screenshot shows.

You can disable this parameter, and post product receipt, then to enable it again.

Or pick the quantity first, then to post product receipt.

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